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| Use Cases for User Assistance Writers |
It’s hard to find anyone who disparages use cases, but those who use them are still a minority. In a previous life as a UX designer, I used use cases and developed a great respect for them. But it wasn’t until recently that I began using them to design user assistance. Why did it take me so long to get back to these reliable work horses of user-centered design?
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| Tags:
design, user, assistance, cases |
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The User is King
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An average internet-banking user of this bank would be an Indian whose primary language, either at
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